Definitions
“Client” means the individual or organisation using the Service, whether as account holder or as an invited user of an account.
“Company” or “Inqqa” means Ai Applied VOF, registered in the Netherlands under KvK number 34300425, Dr de Visserlaan 4, 1181 XN Amstelveen — the party providing the Service.
“Service” means the Inqqa software-as-a-service application, including the Inqqa Express self-serve product and the Professional, Business and Enterprise offers described on the pricing page.
“Client Data” means the survey responses, uploaded files, questions, project context and other material the Client puts into the Service.
“Report” means any categorisation, theme, score, summary, chart or written text the Service generates from Client Data.
1. What the Service does
The Service lets a Client import survey responses, or collect them through surveys created in the Service, and produce structured analysis and written reports from them: categorisation of open-text answers, themes, quantified results, comparisons between waves or segments, and narrative reports.
Parts of that analysis are produced by large language models configured by the Company. The Service also offers a research step that reads public web sources to build context about the organisation being studied.
The specific features available to a Client depend on the plan they are on, as described on the pricing page at the time of purchase.
2. Your account and the free trial
You create an account with an email address and password and confirm your email address. You are responsible for keeping your credentials secure and for activity carried out under your account.
A free trial runs for 14 days from the moment you first run an analysis. We send a reminder before it ends. You are not asked for payment details to start a trial and are not charged automatically when it ends.
After a trial expires, the account is kept for a further 30 days so that you can export your data or subscribe. At the end of that period the uploaded files and generated report artifacts are deleted from our servers, and the outline record of the projects (names, dates, status) remains. Export your results before that point; after it, the content is not recoverable.
We may limit the number of accounts, analyses or responses on a trial to prevent abuse of the free tier.
3. Plans, fees and billing
Paid plans are those published on the pricing page. Prices are shown excluding VAT and are charged in euros.
Self-serve subscriptions are taken by card through Stripe. By subscribing you authorise recurring charges at the interval shown, until you cancel or the subscription is terminated under these terms.
You can cancel a subscription at any time; it then runs to the end of the period already paid for and is not renewed. Amounts already paid are not refunded except where the law requires it or where we agree to it.
We may change our fees, or introduce new charges, at the end of a current billing period and with notice before it takes effect. Continuing to use the Service after that notice means you accept the new fees.
Enterprise engagements are governed by the signed order form between the parties, which prevails over this section where the two conflict.
4. Client Data and your licence to us
You keep all right, title and interest in the Client Data you put into the Service, and in the Reports generated from it and delivered to you.
You grant us a limited licence to host, copy, process and transmit Client Data, and to send the text of open-text answers and project context to language models, solely as needed to provide, secure and improve the delivery of the Service to you.
We do not sell Client Data. We do not use Client Data to train our own models. We do not disclose it to third parties except as described in the Privacy Policy or as required by law.
You confirm that you have the right to provide the Client Data to us and, where the answers come from individuals, that you have a lawful basis for collecting and processing them and have told those individuals what will happen to their answers.
5. Acceptable use
You will not use the Service to upload unlawful material, material you have no right to use, or special categories of data (such as health, religious or political beliefs, or trade-union membership) about individuals without an appropriate lawful basis and, where relevant, their explicit consent.
You will not attempt to reverse engineer, decompile or scan the Service for vulnerabilities without our prior written permission; interfere with or disrupt the Service or its capacity; resell, timeshare or operate the Service as a service bureau outside the scope of your plan; or use the Service to build a competing product.
You will not use the Service to generate content that is unlawful, harassing, defamatory or discriminatory, or to profile individuals in ways the applicable rules do not permit.
You will not use automated means to create accounts or run analyses in order to evade the limits of a plan.
6. AI-generated output — what to expect
Categories, themes, scores, summaries and report text are generated by a language model from your survey answers. They are a reading of the data, not a measurement of it, and they can contain errors, omissions or unsupported statements.
You are responsible for reviewing Reports before you publish them, share them with third parties, or rely on them for a decision that affects people. Quantified figures shown alongside generated text are calculated by the application from your data, but the narrative around them is written by a model.
Two runs of the same data can produce slightly different wording. Where an exact figure matters, check it against the underlying responses, which remain available to you.
Nothing in the Service constitutes legal, financial, medical or other professional advice.
7. Your responsibilities
You are responsible for obtaining and maintaining the equipment, internet access and any consents needed to connect to and use the Service, and for the security of your account and the devices used to access it.
You are responsible for the accuracy and lawfulness of Client Data, for how you brief your respondents, and for how you use the Reports.
You will tell us promptly if you become aware that your account has been misused or that Client Data has been compromised.
8. Support and availability
We maintain the Service in a manner consistent with prevailing industry standards and provide support to paying Customers through the channels published for their plan.
The Service is provided on an “as available” basis. We may take it down for maintenance, and it may be interrupted by events outside our reasonable control. Time spent unavailable does not extend a trial, and does not entitle a Client to a refund except where we have agreed a service level that says otherwise.
9. Suspension and termination
You may stop using the Service at any time and cancel your subscription; the account then follows the retention rules in section 2.
We may suspend or terminate access where fees are unpaid, where these terms are breached, where continued use would expose us, our customers or third parties to legal or security risk, or where we must do so to protect the Service.
Where it is reasonable to do so we will give notice and an opportunity to put things right before terminating, and we will let you export your data before it is removed.
On termination, your access ends and your data is dealt with as the Privacy Policy describes; we retain what we are required by law to retain.
10. Confidentiality
Each party will protect the other's confidential information with at least the care it uses for its own, will use it only for the purposes of this agreement, and will not disclose it to third parties except to those who need it for the engagement and are bound to keep it confidential.
This does not extend to information that is public through no fault of the receiving party, already known to it, independently developed, or required to be disclosed by law — in which case the receiving party will tell the other where it is permitted to.
11. Intellectual property
The Service, the software behind it and all improvements to it belong to the Company. We grant you a non-exclusive, non-transferable licence to use the Service during your subscription, for your own business purposes and within the scope of your plan.
You own the Client Data and the Reports delivered to you. Nothing in these terms transfers ownership of either to the Company.
12. Warranties and disclaimer
We will perform the Services in a professional and workmanlike manner and maintain them consistent with prevailing industry standards.
Beyond that express commitment, the Service is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that generated output will be accurate, or that it will meet your requirements.
13. Limitation of liability
Where the Company is liable for failures in the performance of the Services, that liability is limited to direct loss or damage caused to the Client, up to the amount covered and payable under the Company's insurance; if the insurer does not pay, or the loss is not covered, liability is limited to the price of the Services forming the basis of the agreement under which the loss occurred.
That limitation does not apply where the loss results from an intentional act, gross negligence or serious negligence, and it does not exclude liability that cannot be excluded under applicable law.
Each party indemnifies the other for third-party claims and penalties to the extent they are attributable to that party's breach of these terms or of applicable law.
14. Changes to these terms
We may update these terms to reflect changes to the Service or to the law. We will note the date at the top of this page and, where a change materially affects a paying Client's rights, give notice before it applies.
15. Governing law and disputes
These terms are governed by and construed in accordance with the laws of the Netherlands. Any legal action or proceeding arising under them will be brought exclusively in the competent courts of Amsterdam, the Netherlands.
Neither party may assign this agreement without the other's prior written consent, except to a successor in connection with a merger or acquisition.
If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect. The failure of either party to enforce a provision is not a waiver of future enforcement.
These terms, together with the Privacy Policy and any signed order form, are the complete agreement between the parties on the Service, and any general or special terms of the Client are expressly declined.